General Policy

Booking & Scheduling

1.How to book: You can book online, via our app, or by phone at 1 (844) 431-0681. When you book we’ll confirm availability and send a confirmation by email and/or SMS. The booking confirmation includes date, start time, service scope, price, and any special instructions.

2.Recurring bookings: If you select a recurring cleaning (weekly/bi-weekly/monthly), we will automatically schedule future visits at the agreed frequency until you cancel or change the plan. You will receive advance reminders for each scheduled visit.

3.Price quotes and deposits: Quotes are based on information you supply (home size, rooms, special requests). For some services (move-in/out or first-time deep cleans) we may require a deposit or prepayment at booking. Deposits are applied to the final invoice.

4.Arrival windows: Our teams follow an arrival window (e.g., 30–60 minutes). If your assigned team is delayed we will notify you by phone or SMS.

Cancellation & No-Show Policy

1.Standard cancellation window

To avoid a cancellation fee, please cancel or reschedule at least [24-48] hours prior to your scheduled appointment.

2.Late cancellations & fees

If you cancel within the late cancellation window above, we may charge a late cancellation fee equal to [flat fee $75] o. For marketplace-style bookings, late cancellation may result in the full booking charge or a minimum fee equivalent to one hour of service.

3.No-shows / Customer not present

If our team arrives and is unable to access the home or you are not present at the scheduled start time (and no alternate plan is in place), the appointment will be marked a no-show and a no-show charge may apply (up to the full cost of the scheduled service).

4.Exceptional circumstances

We evaluate cancellations for emergencies or extenuating circumstances on a case-by-case basis and may waive fees at our discretion.

Refunds & Satisfaction Guarantee

1.Satisfaction guarantee: If any part of your clean is unsatisfactory, notify us within 24–48 hours of the service and we will work to make it right, typically by scheduling a complimentary re-clean of the affected areas.

2.How to request a remedy or refund:
Contact Customer Service at 1 (844) 431-0681, include your booking number, date of service, and photos if relevant.
We will review the request and either schedule a corrective visit or, if appropriate, issue a partial or full refund to the original payment method.

3.Refund timing: Approved refunds are issued within [2–5 business days] (processing time depends on your bank or card issuer).

4.Non-refundable items: Deposit forfeiture, cancellation fees, third-party fees (e.g., materials bought by the customer), and gratuities are typically non-refundable.

Rescheduling Policy

1.Free reschedule window: You may reschedule at no cost up to [24-48] hours before the appointment. If you reschedule inside the late window we may treat the request as a cancellation and a fee may apply.

2.Same-day reschedules: Same-day time changes are subject to availability. If we cannot accommodate a same-day change, you may need to cancel and rebook.

3.Recurring service rescheduling: For recurring accounts, rescheduling one visit does not cancel the recurring plan, future dates will remain scheduled unless you cancel the recurring service.

Customer Service & Complaints

1.How to contact us

Phone: 1 (888)431-0681 (Mon–Fri) 9:00–17:00 local time
Email: business@zarvacleaners.com

2.Acknowledgement & timeline

We acknowledge receipt of complaints within 1 business day. We aim to investigate and provide a resolution or next steps within 3 business days. Complex matters may take longer; we will keep you updated.

3.Remedies & escalation

If your complaint concerns an unsatisfactory clean we will:

(a) offer a corrective re-clean at no charge within a reasonable timeframe

(b) issue a partial or full refund after review.

4.Recording & quality assurance

For quality and training we may record customer calls and appointment interactions. Recordings are stored securely and used for service improvement only.

Cancellation:

Cancel or reschedule free up to [72/24] hours before your clean. Late cancellations may incur a fee.

Satisfaction:

Not happy? Tell us within 48 hours and we’ll make it right.

Privacy:

We use PCI-compliant payments and respect your privacy, see our full Privacy Policy.

Book Online Now or Call For Any Questions: 1 (888) 431-0681